Shipping Policy

At ABI Ayurvedic, we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed, our team processes and prepares it for dispatch.

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

You will receive an order confirmation after placing your order. Once your order has been dispatched, shipping or tracking information may be shared with you through the contact details provided during checkout.

2. Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on your location and the availability of courier services.

Delivery times may vary due to:

Your delivery location
Courier service availability
Weather conditions
Public holidays
High order volumes
Unexpected transportation or logistics delays
Events outside our reasonable control

Remote and difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, ABI Ayurvedic may offer free shipping promotions or other delivery offers. Any such offer will be subject to the terms displayed on the website at the time of purchase.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address, including:

Full name
House/Flat number
Street/Area
City
State
PIN code
Valid mobile number

ABI Ayurvedic is not responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate shipping information provided by the customer.

If you realize that your shipping address is incorrect, please contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, email or other available communication channels.

You can use the tracking information to check the current status of your shipment with the relevant delivery partner.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their standard delivery procedures.

Please ensure that the provided mobile number is reachable and that someone is available to receive the package.

If a shipment cannot be delivered because the customer is unavailable, provides an incorrect address or does not respond to the courier, the shipment may be returned to us.

7. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur.

Delays can result from:

Courier operational issues
Weather conditions
Transportation disruptions
High-volume periods
Natural events
Government restrictions
Incorrect address information
Other circumstances beyond our reasonable control

If your order appears significantly delayed, please contact our customer support team with your order number so that we can assist you.

8. Damaged Package

If your package appears damaged, opened or tampered with at the time of delivery, please inspect the package carefully.

Where possible, take photographs or a video of the package and contact us promptly.

If the product inside is damaged, please refer to our Return & Refund Policy for information about replacement or refund requests.

9. Missing or Incorrect Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible after delivery.

Please provide:

Order number
Customer name
Registered mobile number
Photographs of the received package
Photographs of the products received

Our team will review the issue and provide an appropriate resolution.

10. Cash on Delivery

If Cash on Delivery is available for your location, the applicable COD option will be displayed during checkout.

Please ensure that the recipient is available with the required payment amount when the courier arrives.

11. International Shipping

Unless specifically stated on our website, ABI Ayurvedic currently focuses on deliveries within India.

International shipping, if offered in the future, will be subject to separate shipping charges, delivery timelines, customs requirements and applicable regulations.