Privacy Policy

At ABI Ayurvedic, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, submit a form, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Information We Collect

When you visit our website, register on our website, place an order, fill out a form, or contact us, we may collect information such as:

  • Full name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Website browsing and interaction information

  • Any other information you voluntarily provide to us

You may visit and browse our website anonymously without providing personal information.

We collect only information that is reasonably necessary to provide our services, process orders, communicate with you, and improve your experience.

2. Information Submitted Through Forms and Email

When you voluntarily send us an email, submit an enquiry, or fill out a form on our website, we may retain the information you provide so that we can respond to your request and provide appropriate assistance.

This information may include your name, email address, phone number, and any other details you choose to provide.

We use such information only for legitimate business purposes, including responding to enquiries, providing customer support, processing requests, and communicating with you regarding our products and services.

3. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders

  • Confirm and update your order status

  • Process payments and refunds

  • Provide customer support

  • Respond to enquiries and requests

  • Communicate with you regarding your orders

  • Improve our products, website, and services

  • Understand website usage and customer preferences

  • Prevent fraud, unauthorized activity, or misuse

  • Send promotional offers and product updates where permitted

  • Comply with applicable legal and regulatory requirements

4. Payment Information

Payments made through our website may be processed by third-party payment service providers or payment gateways.

ABI Ayurvedic does not intend to store complete debit card, credit card, UPI, net-banking, or other sensitive banking credentials on its own servers.

Payment information may be securely processed by the relevant payment gateway in accordance with its own privacy, security, and data-protection policies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Analyze website traffic

  • Provide relevant marketing and promotional experiences

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors and payment gateways

  • Shipping and logistics partners

  • Website and technology service providers

  • Customer-support providers

  • Marketing or analytics service providers, where applicable

  • Government authorities or law-enforcement agencies when legally required

Such parties may receive only the information reasonably necessary to perform their respective services.

7. Order and Delivery Information

When you place an order with ABI Ayurvedic, we may share necessary information such as your name, mobile number, and delivery address with shipping, logistics, and delivery partners.

This information is shared solely for purposes such as order processing, shipment tracking, delivery, customer communication, and related services.

8. Marketing Communications and Consent

When you voluntarily provide your contact details through our website, forms, orders, enquiries, or other communication channels, you may receive communications from ABI Ayurvedic regarding our products and services.

Where permitted by applicable law, we may contact you through:

  • Phone calls

  • SMS

  • Email

  • WhatsApp

  • Other permitted electronic communication channels

These communications may include:

  • New products

  • Special offers

  • Discounts

  • Promotional campaigns

  • Product information

  • Important order updates

  • Customer-service communications

  • Other information related to ABI Ayurvedic

By voluntarily submitting your contact details, you acknowledge that ABI Ayurvedic may contact you for the purposes described above, subject to applicable law and your available communication preferences.

Where applicable, you may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

Important: Your consent to receive promotional communications does not override any applicable legal or regulatory restrictions relating to telecommunications, DND preferences, or unsolicited commercial communications. We will process marketing communications in accordance with applicable laws and regulations.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, services, payment gateways, or other external platforms.

ABI Ayurvedic is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policies and terms of any third-party website before providing your personal information.

11. Children's Privacy

Our website is not intended for children to knowingly provide personal information without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to ABI Ayurvedic without appropriate consent, please contact us so that we can take appropriate steps.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide our products and services

  • Maintain business and transaction records

  • Provide customer support

  • Resolve disputes

  • Prevent fraud or unauthorized activities

  • Meet applicable legal or regulatory obligations

When personal information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain information

  • Withdraw consent where applicable

  • Opt out of promotional communications

  • Raise concerns regarding the processing of your personal information

To make a privacy-related request, please contact us using the details provided below.

14. Changes to This Privacy Policy

ABI Ayurvedic may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal and regulatory requirements.

Any updated version of this Privacy Policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to remain informed about how we handle your personal information.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

ABI Ayurvedic

Email: abiayurvedic66@gmail.com
Phone: 7678635541

Address:
C-169, Shop No-7, On Ground Floor,
Khasra No-780, Madanpur Khadar,
Opp. Near Jamia Cooperative Bank,
Madanpur Khadar Extension,
South East Delhi, Delhi, New Delhi – 110076

By using our website, submitting your information, filling out a form, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, subject to applicable law.