At ABI Ayurvedic, we carefully pack and inspect our products before dispatch to ensure that your order reaches you safely and in good condition.
We understand that sometimes an issue may occur during delivery. This Return & Refund Policy explains when a return, replacement or refund may be available.
1. Return Policy
Due to the nature of our wellness and Ayurvedic products, opened, used or partially consumed products generally cannot be returned for hygiene and safety reasons.
A return or replacement may be considered in the following situations:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- Your package is missing an item.
- The product received is materially different from the product ordered.
2. Damaged Product
If your order arrives damaged, please contact us as soon as possible after delivery.
For faster resolution, please provide:
- Your order number
- Your name and contact number
- Clear photographs of the outer packaging
- Clear photographs of the damaged product
- A short video of the package opening, if available
We will review the information and determine whether a replacement or refund is applicable.
3. Wrong Product Received
If you receive a product different from the one you ordered, please contact us promptly.
After verification, we may arrange a replacement with the correct product or provide an applicable refund.
4. Missing Items
If any item is missing from your order, please notify us as soon as possible.
We may ask you to provide photographs or other information related to the package so that we can investigate the issue with our packing and delivery partners.
After verification, we may arrange the missing item to be shipped or provide an applicable refund.
5. Products That Cannot Be Returned
For health, hygiene and product-safety reasons, we generally do not accept returns for:
- Opened products
- Used products
- Partially consumed products
- Products damaged after delivery due to improper handling or storage
- Products returned without prior approval
- Products where the seal or packaging has been intentionally broken, except where the product itself was damaged or defective upon delivery
6. Return Request Period
Please contact us within 48 hours of delivery if you receive a damaged, defective or incorrect product.
Requests submitted after this period may not be eligible for return, replacement or refund unless otherwise required by applicable law.
7. Refund Process
Once your return or refund request is approved, we will process the applicable refund.
Depending on the payment method and payment provider, the refund may take some additional time to appear in your account.
Refunds, where applicable, will generally be made to the original payment method used for the order.
For Cash on Delivery orders, we may request appropriate bank or UPI details to process an eligible refund.
8. Shipping Charges
If a return or replacement is approved because the product was damaged, defective or incorrectly supplied by us, we will determine the appropriate resolution, which may include arranging a replacement or refund.
Returns requested for reasons not covered by this policy may not qualify for a refund of shipping or delivery charges.
9. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
An order may be cancelled only if it has not already been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
If an eligible cancellation is approved, the applicable refund will be processed to the original payment method.
10. Refund Not Received
If your refund has been approved but you have not received it within the expected processing period, please:
- Check your bank account or payment account.
- Check with your card issuer or payment provider.
- Contact us with your order number and refund details.
We will assist you in checking the status of the refund.
11. Exchange / Replacement
Where applicable, ABI Ayurvedic may offer a replacement instead of a refund for products that arrive damaged, defective or incorrect.
Replacement availability may depend on product availability.
If the same product is unavailable, we may offer an alternative resolution, including an applicable refund.
12. How to Request a Return or Refund
To request a return, replacement or refund, please contact us with:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Request:
Photos/Videos of the Product:
Please contact us at:
Email: abiayurvedic66@gmail.com
Phone: 7678635541
Our team will review your request and respond with the next steps.
13. Important Note
Refunds and returns are subject to verification and the terms of this policy.
Nothing in this policy is intended to limit any rights or remedies that may be available to customers under applicable laws and regulations.
14. Changes to This Policy
ABI Ayurvedic may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.